Terms and Conditions

Passengers are required to arrive at their designated pickup point at least 5 minutes before the scheduled time.

The shuttle will wait no longer than 1 minute at each stop to avoid causing traffic congestion and delays for other passengers.

If a passenger is not present when the shuttle arrives, the van will proceed without them. This ensures that the schedule remains consistent and fair to all riders.

Missed rides due to passenger lateness are non-refundable.

Refunds or rescheduling will only be considered if the delay or cancellation is caused by HarakaPlus (e.g., vehicle breakdown, driver no-show, or operational error).

If HarakaPlus is responsible for a missed pickup, the customer will either:

• Receive a rescheduled ride at no additional cost, or
• Be eligible for a full refund of the affected ride.

Passengers are expected to:

• Be at the pickup point on time and ready to board.
• Stay informed of any updates through the HarakaPlus app or communication channels.
• Communicate promptly if they foresee an issue of making the ride.
• Treat drivers, staff, and fellow passengers with respect and follow all safety guidelines.

HarakaPlus is committed to:

• Providing timely, safe, and reliable transportation in line with the communicated schedule.
• Communicating changes or delays proactively via phone, SMS, or app notifications.
• Maintaining professional, courteous drivers and clean, well-maintained vehicles.
• Ensuring operational integrity, including route accuracy and adherence to commitments.
• Handling any complaints or service disruptions with fairness and urgency.